Terms and Conditions (GTC) and Cancellation

Dear Guest, By booking or reserving rooms in our hotel, you have entered into an accommodation contract according to § 535 BGB, which is binding for both parties. In accordance with the regulations of the German Hotel and Restaurant Association e. V. (DEHOGA) the following rules apply: If the reservation is canceled or the guest does not arrive, we charge 100% of the agreed room price for the duration of the contract. However, we try everything possible to re-let the canceled room, so there are no costs for you. Only the hotel room charges (excluding breakfast) will be charged. We hope for your understanding, because we also have to plan and keep the room ready for you.

Preliminary remarks: A by the customer (uniform designation for: customer, guest, tenant, organizer, mediator, etc.) prompted and accepted by the hotel room booking established between both a contractual relationship, the hotel reception contract (uniform name for accommodation, guest reception, hotel, hotel room contract) , The Hotelaufnahmevertrag is a in the civil code (BGB), apart from the liability for brought things, not particularly regulated, so-called type-mixed contract. It contains elements of the service, works and purchase contract law. At its core, the hotel accommodation contract is a lease. Hotel accommodation contracts, like all other civil law contracts, are to be observed by both contracting parties.

These terms and conditions apply to contracts for the leasing of hotel rooms for accomodation as well as all further services and deliveries of the hotel (hotel accomodation contract) provided in this context for the customer. The term "hotel accommodation contract" includes and replaces the following terms: accommodation, guest reception, hotel, hotel room contract.
The subletting or re-letting of the provided rooms and their use for purposes other than accommodation require prior written consent of the hotel, whereby § 540 paragraph 1 sentence 2 BGB is waived, as far as the customer is not a consumer General terms and conditions of the customer only apply if this has been expressly agreed in writing.

The contract is concluded by the acceptance of the customer's application by the hotel. The hotel is free to confirm the room reservation in text form.
Contractual partners are the hotel and the customer. If a third party has ordered for the customer, he is liable to the hotel together with the customer as the joint debtor for all obligations under the hotel accommodation contract, provided the hotel has a corresponding declaration from the third party All claims against the hotel expire in principle one year from the statutory limitation period. Claims for damages become statute-barred in five years. The limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

The hotel is obligated to keep the rooms reserved by the customer available until the advertised time and to provide the agreed services. Exceptions must be recorded in writing. The customer is obliged to pay for the room rental and the other services used by him at the agreed or valid price of the hotel. This also applies to services provided by the customer and expenses of the hotel to third parties. The agreed prices include the respective VAT.
The hotel may make its consent to a subsequent reduction in the number of booked rooms, the hotel's services or the length of stay of the customer depending on the price of the rooms and / or the hotel's other services being increased

If it has been agreed in writing that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is entitled to withdraw from the contract in this period if there are inquiries from other customers about the contractually booked rooms and the customer is on request of the hotel Right to resign is not waived.
If an agreed advance payment or security deposit demanded pursuant to Section III Numbers 5 and / or 6 is not made even after expiry of a reasonable period of grace set by the hotel, the hotel is also entitled to withdraw from the contract.
Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for a materially justified reason, for example, if - force majeure or other circumstances for which the hotel is not responsible make fulfillment of the contract impossible; - Rooms misleading or misrepresenting material facts, e.g. the person of the customer or the purpose of his stay; Terms and conditions for hotel accommodation contracts © Hotel Association Germany (IHA) eV page 7 of July 2008 - the hotel has justified cause to believe that use of the hotel's services might jeopardize the smooth operation, security or reputation of the hotel in public, without this being attributable to the domain or organization of the hotel; - there is a violation of paragraph I, point 2 above.
In the case of justified cancellation of the hotel, no claim of the customer for damages arises.

The customer does not acquire the right to provide certain rooms.
Booked rooms are available to the customer from 14:00 on the agreed arrival day. The customer has no right to earlier availability. Arrival must be done by 21:00, unless otherwise agreed in writing. If you have not checked in by the given time, you are no longer entitled to the room.
On the agreed departure day, the rooms must be vacated by 11:00 at the latest. Thereafter, the hotel may charge 80% of the full room rate (list price) until 6:00 pm due to the delayed eviction of the room for its contractual use, and from 18:00 o'clock 100%. Contractual claims of the customer are not justified by this. He is free to prove that the hotel has no or a much lower entitlement to user fees incurred.

The hotel is liable with the care of a proper businessman for his obligations under the contract. Customer claims for compensation are excluded. This does not include damage resulting from injury to life, limb or health, if the hotel is responsible for the breach of duty, other damages based on intentional or grossly negligent breach of obligation and damage caused by by an intentional or negligent breach contractual obligations of the hotel. A breach of duty of the hotel is equal to that of a legal representative or vicarious agent. In the event of disruptions or defects in the services of the hotel, the hotel will make every effort to remedy this with knowledge or immediate notification of the customer. The customer is obliged to contribute to what is reasonable to remedy the incident and to minimize possible damage.
For objects brought in the hotel is liable to the customer according to the legal regulations, that is up to a hundred times the room price, maximum € 3,500, -, for money, securities and valuables up to € 800, -. Money, securities and valuables can be kept in the hotel safe or room safe up to a maximum value of € (insured amount of the hotel use). The hotel recommends making use of this facility.
Insofar as the customer is provided with a parking space in the hotel garage or on a hotel car park, also for a fee, no custody agreement is concluded. The hotel is not liable for loss of or damage to vehicles parked or shunted on the hotel grounds and their contents, except in cases of intent or gross negligence

Amendments or additions to the contract, the acceptance of applications or these general terms and conditions for hotel accommodation should be made in writing. Unilateral changes or additions by the customer are invalid. Place of fulfillment and payment is the seat of the hotel.
German law applies. The application of the UN sales law and conflict of laws is excluded.
Should individual provisions of these General Terms and Conditions for the Hotel Accommodation Agreement be or become invalid or void, this shall not affect the validity of the remaining provisions. Incidentally, the statutory provisions apply.

Date: July 2008 General Terms and Conditions for the Hotel Accommodation Agreement
© Hotelverband Deutschland (IHA) e.V.

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